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SINE

Refund Policy

Last updated: March 2026

1. Overview

SINE offers subscription-based access to premium features. This Refund Policy explains the terms that apply to subscription payments, cancellations, and refund requests.

2. Subscription Plans

SINE Premium is available as:

  • Monthly subscription: $12.95 per month
  • Yearly subscription: $98.99 per year

Both plans include a 7-day free trial for new subscribers. You will not be charged during the trial period.

3. Free Trial

  • New subscribers receive a 7-day free trial before the first payment is charged.
  • You may cancel at any time during the trial period without being charged.
  • If you do not cancel before the trial ends, your subscription will automatically begin and your payment method will be charged.
  • Each user is eligible for one free trial only.

4. Cancellation

4.1 How to Cancel

You may cancel your subscription at any time:

  • iOS (Apple App Store): Go to Settings > Apple ID > Subscriptions > SINE > Cancel Subscription
  • Web (Paddle): Use the subscription management link in your purchase confirmation email, or contact us at support@sine-immersive.com

4.2 What Happens After Cancellation

  • Your premium access remains active until the end of your current billing period.
  • After the billing period ends, your account reverts to the free tier.
  • No further charges will be made after cancellation.
  • You will not receive a prorated refund for the remaining days in your billing period.

5. Refund Policy for Subscriptions

5.1 Apple App Store Purchases

Subscriptions purchased through the Apple App Store are subject to Apple's refund policies. To request a refund:

  1. Visit reportaproblem.apple.com
  2. Sign in with your Apple ID
  3. Select the SINE subscription charge
  4. Follow Apple's instructions to submit your request

Apple reviews and processes all App Store refund requests at their discretion. We cannot issue refunds for App Store purchases directly.

5.2 Web Purchases (Paddle)

Subscriptions purchased through our website are processed by Paddle as our Merchant of Record. Paddle's Checkout Buyer Terms apply to all web purchases.

Right to Cancel (14-Day Cooling-Off Period)

As a consumer, you have the right to cancel your subscription within 14 days of the transaction date without giving any reason. To exercise this right, contact Paddle's support or email us at support@sine-immersive.com before the 14-day period expires.

If you cancel within this period, all payments will be reimbursed without undue delay and no later than 14 days after we are informed of your cancellation. The reimbursement will be made using the same payment method, and you will not incur any fees.

Exception for Digital Content

The right to cancel does not apply if you have already started to download, stream, or otherwise use the digital content (premium features) provided by your subscription.

Refunds After 14 Days

Outside the 14-day cancellation period, refunds are provided at Paddle's sole discretion on a case-by-case basis. To request a refund, contact us at support@sine-immersive.com with your account email and reason for the request.

Subscription Renewals

The 14-day right to cancel applies to the initial subscription purchase only and does not apply to automatic renewals. If you wish to cancel a recurring subscription, please do so at least 48 hours before the end of the current billing period. There are no refunds on unused subscription periods.

5.3 Renewal Charges

  • If you forgot to cancel and were charged for a renewal, contact us promptly. We will review your request and may issue a refund if you have not used premium features during the new billing period.
  • Refund requests for renewals should be made within 7 days of the renewal charge.

6. Token Top-Up Purchases

  • Consumable in-app purchases (AI token top-ups) are non-refundable once the tokens have been used.
  • If tokens have not been used, a refund may be requested through Apple (for App Store purchases) or by contacting us (for web purchases).

7. Exceptions

We may issue a refund outside the standard policy in the following cases:

  • Technical issues that prevent you from using premium features, which we are unable to resolve
  • Duplicate charges or billing errors
  • Unauthorized transactions (please also contact your bank or payment provider)

8. How to Contact Us

For all refund-related inquiries, please reach out to:

Please include your account email address and a description of the issue when contacting us.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of SINE after changes constitutes acceptance of the updated policy.